At Oakbog we believe the best way to do business is with mutual trust and respect. For legal and clarification purposes, the following terms and conditions apply when doing business with the company:

Payment Terms and Methods Accepted

   Current Oakbog Ratecard (PDF)

Payment is due at time of service. MasterCard, Visa, American Express or PayPal accepted for all services; cash or checks accepted for onsite services only. Established or retainer clients may request invoicing, payable net-21 days; overdue accounts subject to 1.5% per month finance charge. Missed appointments subject to $50 rescheduling fee.

Oakbog does not provide free technical support services.

Types of Client Information Collected (may include one or more of the following):
  • Contact Information (name, address, phone, email)
  • Information about Existing Hardware and Software in use
  • Information about Network Configuration and Internet Access Method(s)
  • User/Account Names and Passwords (as required to perform Technical Services)
  • Credit Card Numbers (for Billing Purposes Only, not retained)

Use, Storage and Sharing of Information:
All data collected is provided by our clients and will be used only for technical support services or for billing and communication purposes. Client data is kept fully confidential and is never shared with other clients or businesses. Oakbog is amenable to any Privacy & Confidentiality Agreements our clients may require directly or on behalf of their clients; please forward all such documents to Oakbog for review.

Mailing Lists:
Oakbog maintains an email list for marketing purposes. Email addresses are not sold or provided to any third parties; we do not purchase mailing lists for unsolicited email marketing. Recipients may opt-out from Oakbog marketing communications at any time by responding to an email with the subject line "Please Remove"

Oakbog provides advice and services based on our professional experience and assessment of a client's needs and requirements. All reasonable efforts shall be made to solve client issues as fully as possible while minimizing billable expenses. However as technical support and problem solving is often an iterative process, unexpected issues may arise. Oakbog bills by the hour for services and cannot guarantee a maximum cost unless a Project Rate is quoted and agreed to in advance of any work being performed.

Oakbog's advice and services are designed to assist our clients with solving and managing their computers and software tools. Oakbog can advise and will make all reasonable efforts to help solve problems, but final decision making responsibility lies with the client. Oakbog does not assume responsibility or liability for any damages whatsoever, including those resulting from lost data, business interruption or lost profits, unless a Contract or Agreement is signed in advance of work performed specifying such arrangements. In the absence of such a Contract, Oakbog's liability will be limited to fix free of additional charge any configuration issues or problems caused by mistakes we made during service implementation.